Bill of Client Rights
You have the right to be informed, both verbally and in writing, of your rights prior to engaging in services.
You have the right to expect an explanation of your service plan or any procedure, test or treatment technique in a manner in which you can understand.
You have the right to be informed of the side effects or risks of side effects (if any) from treatment/medications.
You have the right to refuse service to the extent permitted by law and to be informed of any consequences of refusal.
You have the right to every consideration of privacy and confidentiality concerning your care and record. You further have the right to examine, challenge such records, and request a copy of all treatment records upon discharge. You may be charged a reasonable fee for reproduction.
You have the right to expect prompt and adequate treatment in a safe and therapeutic manner. You further have the right to have your physical, emotional, social and spiritual needs respected.
You have the right to obtain information concerning any relationships of this agency to other health services insofar as your care is concerned and to the existence of any professional relationships among individuals who are treating you.
You have the right to reasonable continuity of care including discharge planning.
You have the right to examine and recieve and explanation of any charges of fees for services.
You have the right to refuse to be filmed or taped.
You have the right to have a grievance procedure available to you and to have an advocate represent you during the grievance process.
You have the right to bring court action for damages against persons violating your rights.
You have the right to access daytime and after-hours emergency crisis intervention services by contacting: The Crisis Center (in Green Bay) 436-8888.